Completing an Organisation Validated Order

To complete a Domain Validated Order you must first have ordered one and registered an account with TrustSign.

Firstly you need to navigate to and log in with the same credentials that you used when registering your account.

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From the dashboard select “Your SSL Certificates

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You will be presented with a list of your certificates that you’ve purchased through TrustSign, an outstanding order will always have a status of Pending. Select your outstanding certificate

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Next you will need to provide the Common Name for the certificate, this is the fully qualified domain name for the server which you’re going to use the certificate on. You will also have to provide organisation information for validation purposes. Once you have provided this, click Proceed

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Now you need to provide the Certificate Signing Request (CSR), click Proceed

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The CSR is checked against the common name you have entered to ensure that it is valid. You will be required to confirm that the information submitted is correct.

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Because this is an organisation validated certificate, you will need to prove ownership of the domain,

there are 3 methods available:

  1. Email Approval
  2. HTTP Based Approval
  3. DNS Based Approval

Email Approval is the easiest method if you can easily create a new email address or have an approver email address available, you will be provided with a list of acceptable approver email addresses.

HTTP Based Approval works by uploading a text file to the root of you web server, this method is fairly easy if you have access to the root website.

Finally DNS Based Approval works by creating a CNAME DNS Record and pointing it to the Comodo Servers, this method should only be used if you cannot complete Email Approval or HTTP Based Approval and will take up to 72 hours to complete.

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Once you have clicked place order, your chosen Approver method will be used and your certificate order will be processed.

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Once you have completed your Approver method and the certificate has been issued you will receive an email informing you that your certificate is ready for collection.

Please note that if your common name contains a brand name, it may get delayed by brand validation, this doesn’t happen often but when it does the screen will state this.

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